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UX for enterprise and mission-critical systems.
Complex workflows. Data-driven interfaces. Human-AI interaction.
Complex workflows. Data-driven interfaces. Human-AI interaction.
Complex workflows. Data-driven interfaces. Human-AI interaction.
UX for Enterprise and Mission-Critical Systems
UX for Enterprise and Mission-Critical Systems
Complex workflows. Data-driven interfaces. Human-AI interaction.
Download Resume
For over 10 years, I’ve worked in enterprise and mission-critical UX, partnering with teams at United Airlines, RingCentral, and Norton. I specialize in optimizing complex workflows, designing data-dense interfaces, and shaping human–AI interactions for high-stakes environments—where time, accuracy, and compliance matter.
My work is grounded in the HEART framework. I collaborate with cross-functional teams to define success early—aligning on measurable signals across happiness, engagement, adoption, retention, and task success. This ensures design decisions are driven by outcomes, not assumptions, and that progress can be evaluated objectively.
Design Approach
I design from the system outward, not the screen inward. I begin by identifying where risk, delay, and cognitive load enter the workflow, and by understanding how decisions are actually made under real operating conditions. From there, I focus on consolidation, automation, and validation—using constraint-based design, progressive disclosure, and clear feedback to make the correct action obvious and the incorrect one difficult.
I’m particularly interested in designing human–AI interactions that augment judgment rather than replace it. I approach AI as a decision-support partner—surfacing insights, reducing manual effort, and enforcing constraints—while keeping humans firmly in control during critical moments.
The goal isn’t visual polish for its own sake. It’s clarity, speed, and trust at scale—systems where compliance feels automatic, data surfaces signal over noise, and AI meaningfully supports human decision-making.